This is even true in a dental practice. Improving how your team members communicate with each other — and with your patients — can change your practice from one that is merely surviving to one that’s in the top tier.

With the goal of resolving conflicts in the dental practice, Cathy Jameson will offer insights in the following keys areas:

• The reasons conflicts arise
• Factors contributing to poor listening
• The four basic listening skills
• How to handle a conflict
• The power of “I” messages
• The 7 steps of problem solving